Remote Support


Remote support is here!

While some of you have been supported remotely for awhile, we are now opening it up to everyone. The fastest connection to your computer will happen if we install a small program on your computer when we are actually working on it.  This will enable us to correct your problems whether or not you are able to be present with the computer.  If we have not installed this, then our remote support program of preference is a temporarily installed program that we will instruct you to run when you call.  You will be required to give us a user ID and password provided by the program before we can access your computer.  And you will be required to remain with the computer.  You may notice your screen blinking on and off--this is normal and will happen when we enable a faster connection.

What will this cost?

  We will charge our regular rates, however you will pay only in 15-minute increments from the start of the call.  This will save you money if it is just a quick fix.  It will also enable us to work on your computer (if the full program is installed) while you are at work or busy with something else.  When you pay us, it will be done through a secure Paypal site or you can make other arrangements, if you like. 

How did I choose the remote support solutions we use?

I used several criteria to choose.  First, it must work with Windows versions from 98 to Vista.  Second, it must work with various security systems and firewalls.  Third, it must allow us to do the work we need to do on your computer.  Finally, and most importantly, it must be secure.  There were various remote access solutions that met these criteria, but the two I am using had high marks in all categories.

What cannot be done remotely.

  Obviously, we cannot work on your computer remotely if you have no internet connection or if you just have a dial-up connection.  We cannot remotely plug anything into your computer; nor can we remove or replace any hardware.  We can schedule various tests to run, but you may have to tell us the outcome of the tests.  But that's about it.  Anything else we normally do, we can do remotely.  So, give it a try and call us at 614-329-6671. 

Read Users' Comments (2)

2 Response to "Remote Support"

  1. Anonymous Says:
    September 12, 2013 8:53 AM

    Heya! I just wanted to ask if you ever have any problems with hackers?
    My last blog (wordpress) was hacked and I ended up losing
    a few months of hard work due to no data backup.
    Do you have any solutions to prevent hackers?

    my blog post computer repair

  2. Diana Harkness says:
    September 12, 2013 8:57 AM

    No, you won't be hacked if you use a strong password. Use a combination of letters (small and large case), numbers, and symbols. Christian Blog Network