Common Problems and Solutions

  1. Your CD or DVD doesn’t work.  Check My Computer to see if it shows up there.  If it doesn’t, there are several possible reasons.  It may have failed, it may have become disconnected, or Windows may not recognize it.  Failure is not uncommon.  All electronics fail from time to time.  It is extremely rare for a cable to become disconnected.  The most common problem I have seen in Windows XP and now in Vista is a Windows registry setting that has become corrupt.  This requires a registry fix which is like operating on the brains of Windows.  So if this happens to you, please contact us for the fix.  
  2. Your wireless connection is no longer connecting.  This can happen for a number of reasons.  A motor (in a refrigerator or furnace) can run on a different frequency and disrupt the wireless signal.  Fix the refrigerator, furnace, change the location of your computer, or upgrade your router to one that operates on a different frequency.  A neighbor’s wireless signal may be operating on the same frequency and overpowering yours.  You may need to change your frequency or upgrade your router.  On some occasions, the router’s firmware (the program inside the router) needs to be updated to fix the problem, and sometimes the computer software needs to be updated.
  3. Your printer is not working.  Sometimes a document will not be able to print, but the printer does not know what to do, so too many documents build up in the print queue and nothing prints.  If this is the problem, you can click on the printer icon on the right side of your taskbar and delete all items waiting to be printed.  If there is a long list, it could take some time and it would be wise to reboot your computer afterward.  If this is not the problem, go to Control Panel, Printers, and see if your printer is listed.  If it is, make sure it is the default printer.  If you have more than one instance of your printer listed, there is a problem.  One of those printers will work and the other(s) will not.  Call us and we’ll be able to find the working one and delete any others. For some printers, updated software may need to be installed.  This is especially true if it has been several years since the printer was installed.  And there are other printer problems too numerous to mention which cannot be dealt with in this space.

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Thinking about Heat?

  1. What temperature is best for your computer?  Most people have an idea of what temperature suits them and that is a good temperature for your computer also. 
  2. What happens if your computer is too cold? If the temperature falls below 50 degrees, the mechanical items (like your hard drive) will have difficulty moving and your computer will seem sluggish.
  3. What happens if your computer gets too hot?  This won’t happen in Ohio (or Florida) unless you keep it in a small enclosed space without good airflow.  Your computer’
  4. s electronics are made to operate at high temperatures and the fans in the case provide adequate airflow.  If your processor gets too hot, that is if it loses connection to its heatsink or fan or if the fan stops working, the processor will shut down the computer within a minute or 2, maybe more quickly.  That is built-in protection to keep the processor from overheating.  It is not always easy to replace a fan and heatsink.  It depends on how the manufacturer attached it to the computer and the type of processor you have.  But if your computer starts and then almost immediately turns off, that overheated processor is likely the problem.

And just a note:  A client ordered a new computer from Dell and now finds she doesn’t need it.  So if you’re in the market for a new basic computer with a 3-year warranty, contact me.

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Remote Support

Did you know the we offer remote support?  This is a win-win solution in most cases.  It allows us to work remotely on your computer, saving us travel time, fuel, and wear on our vehicles.  In return, we charge in 15 minute increments, often saving you money.  My remote support program is called TeamViewer QuickSupport.  It creates a temporary secure connection between your computer and ours.  When we have finished our work, the connection ends and cannot be reconnected by anyone.  You can access the link from the website or here is the direct link to the program:  Teamviewer.  You might want to download it in advance and save it on your desktop so you already have it when you call us for help.  Then you will just need to click on it to run it.

In some cases we may, with your permission, install the Teamviewer Host program on your computer.  This allows us to connect remotely to your computer without any action on your part so we can work on your computer when you are not available.  If you would like this installed, you need to ask us when we are present with your computer.

Some have asked about the Pay Now button on the website.  This is for new clients.  If you are an existing client, we will email you a bill that you can pay by check or credit card covering the actual time (in 15-minute increments)  Please note, however, that both of these internet support programs work through the internet and will not work unless you have internet access.

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Discussing things that matter

I would like a way to easily post things that matter to me.  Facebook and is good for a sound bite, a linked video or website or pictures; a blog is good for paragraphs.  I think in paragraphs.  So where do you put things that really matter?  Facebook postings disappear quickly.  Blog postings stick around forever.  Facebook is really, really easy.  Blogging takes time and energy.  Most of the stuff on Facebook is trivial; some posts less than trivial. What’s a good place to discuss what really matters? 

A SIDE NOTE: Why can’t adults just grow up and stop playing games? And if they can’t, why do they have to clutter my Facebook page with games?) 

Time is valuable and I don’t want to waste it on the trivial.  I try to read books that matter.  I try to think about things that matter.  I want to discuss what matters and not waste my time on other things.  What do you think?  Do you have a good forum for what matters? 

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2 Things I like

  1. From the note on Rev. 3:15 in the Net Bible:  Laodicea was near 2 other towns, each of which had a unique water source.  To the north was Hierapolis which had a natural hot spring, often used for medicinal purposes.  To the east was Colossae which had cold, pure waters.  In contrast to these towns, Laodicea had no permanent supply of good water.  Efforts to pipe water to the city from nearby springs were successful, but it would arrive lukewarm.  The metaphor in the text is not meant to relate spiritual fervor to temperature.  This would mean that Laodicea would be commended for being spiritually cold, but it is unlikely that Jesus would commend this.  Instead, the metaphor condemns Laodicea for not providing spiritual healing (being hot) or spiritual refreshment (being cold) to those around them. It is a condemnation of their lack of works and lack of witness.
  2. From Luther’s commentary on the Epistle to the Galatians.  Chapter 1, verse 3.  The greeting of the Apostle is refreshing.  Grace remits sin, and peace quiets the conscience.  Sin and conscience torment us, but Christ has overcome these fiends now and forever. 

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